Frequently Asked Questions
SHIPPING & DELIVERY
HOW LONG WILL IT TAKE FOR MY GIFT TO SHIP?
Teak & Twine gifts typically ship within 1-3 business days. If you choose expedited shipping, we will ship as soon as possible.
HOW DOES SHIPPING WORK?
All gifts are shipped from Northern Virginia via UPS. If you choose UPS Ground or Fed Ex Ground. Gifts usually arrive to destinations in the mid-Atlantic within one business day, the Northeast and Southeast in two business days, the midwest in three business days, the Rocky Mountains in four business days and to California and the Pacific Northwest in five business days. Please keep in mind that these are rough estimates, and that Fed Ex Ground and UPS Ground do not guarantee delivery dates. If you need a gift to arrive on a specific day, we recommend using Express or Priority shipping.
DO YOU SHIP INTERNATIONALLY?
At this time our shop gifts and individual orders are only able to ship to the US and Canada. If you're working on a large corporate send with an international component, reach out to our team at: firstname.lastname@example.org and we'll help you out, right away!
RETURNS AND EXCHANGES:
We take great care to ensure your gift arrives to you looking great! If your gift arrives worse for the wear, or you have any suggestions for how we can serve you better, let us know! Having trouble with your order? Please call: 202-643-2871 so that our Founder, Torrance, can help you right away!
WHAT ARE THE OPTIONS FOR GIFT BOXES?
All of our gifts are packaged in our signature grey Teak & Twine gift box featuring a belly band with our logo embossed in silver. If you are looking for something different in terms of packaging, or you'd like to hear more about incorporating your company brand in your gift, please get in touch via our contact tab or reaching out to email@example.com and let’s talk details!
DO YOU MAKE CUSTOM CLIENT GIFTS?
We love curating gifts from the products we are partnered with to create a client gift that best reflects your work, your branding, and your company! We are happy to send your client gifts either to you all at once, or directly to your clients with each booking. We have a minimum order of 20 gifts for client gifting.
DO YOU MAKE CORPORATE GIFTS?
Yes! We are happy to partner with businesses to create gifts for the holidays, parties, clients, sales initiatives, or for corporate outreach. We will work closely with you to create a custom gift that is perfect for your business and/or event. You can write to us at firstname.lastname@example.org or use the contact tab - we can't wait to hear more!
DO YOU MAKE WEDDING WELCOME GIFTS?
We love creating beautiful wedding welcome gifts that are completely customized to your relationship, your hometown or your favorite treats! You can either send us an email to email@example.com or get in touch using the contact tab and we will get started!
DO YOU MAKE CUSTOM GIFTS?
Yes, we are happy to work with you on a custom gift! To learn more about our custom gift process, please use the contact form or send us an email at firstname.lastname@example.org