Frequently Asked Questions
SHIPPING & DELIVERY
HOW LONG WILL IT TAKE FOR MY GIFT TO SHIP?
Cuples Tea typically ship within 1-3 business days. If you choose expedited shipping, we will ship as soon as possible.
HOW DOES SHIPPING WORK?
All packages are shipped from Baltimore MD via UPS. If you choose UPS Ground or Fed Ex Ground. Packages usually arrive to destinations in the mid-Atlantic within one business day, the Northeast and Southeast in two business days, the midwest in three business days, the Rocky Mountains in four business days and to California and the Pacific Northwest in five business days. Please keep in mind that these are rough estimates, and that Fed Ex Ground and UPS Ground do not guarantee delivery dates. If you need a gift to arrive on a specific day, we recommend using Express or Priority shipping.
DO YOU SHIP INTERNATIONALLY?
At this time our orders are only able to ship to the US.
RETURNS AND EXCHANGES:
We take great care to ensure your package arrives to you looking great! If you have any suggestions for how we can serve you better, let us know! Having trouble with your order? Please call: (667) 930-3930 so that we can help you right away!
DO YOU MAKE CUSTOM GIFTS?
Yes, we are happy to work with you on a custom gift! To learn more about our custom gift process, please use the contact form or send us an email at email@example.com
DO YOU MAKE CUSTOM CLIENT GIFTS?
We love curating gifts from the products we are partnered with to create a client gift that best reflects your giftee! We are happy to send your client gifts either to you all at once, or directly to your clients. We have a minimum order of 20 gifts for client gifting.
DO YOU MAKE CORPORATE GIFTS?
Yes! We are happy to partner with businesses to create gifts for the holidays, parties, clients, sales initiatives, or for corporate outreach. We will work closely with you to create a custom gift that is perfect for your business and/or event. You can write to us at firstname.lastname@example.org or use the contact tab - we can't wait to hear more!