Shipping policy

SHIPPING CARRIERS

  • Our shipping partners are USPS and UPS
  • First Class USPS Mail is the most economical and takes the longest to deliver. Delivery is 3 to 7 business days. 
  • Priority Mail is a great value. Delivery is usually 1 to 3 business days. 
  • Currently, we do not offer overnight service or delivery unless our order is being picked up. 

 ORDER FULFILLMENT

  • Orders are fulfilled on Monday and Tuesday. 
  • Please allow us up to 5 business days to prepare your order for shipping. Most orders are usually shipped within 3 business days. 
  • During the holiday season, please allow up to 7 business days for your order to ship.
  • Please allow us up to 7 business days to prepare your order during peek sales times including, Black Friday, and Cyber Monday.
  • Delivery times are initiated when your package is accepted by our shipping partners. For example, if you select 2-day mail, please be aware that fulfillment time is not included. 
  • You will receive an email notification with a tracking number the day your order ships. Please allow up to 24 hours for tracking info to update.

All orders are FINAL

  • If the wrong address is entered at checkout, we will reship the order only when the returned package has been received by our shipping department. 
  • We cannot amend the shipping address or the items ordered after orders have been processed.
  • We are only able to ship to the address specified during checkout.
  • We unable to process refunds for items sent to an address that was provided and/or entered incorrectly during checkout.
  • If your tracking information that states your order was delivered and you believe this to be an error, please contact your local post office.
  • Due to the risk of fraud, we are currently unable to refund or reship any order with tracking information that confirms your order was delivered. Please follow up with your local post office to file a claim. If the shipping carrier is unable to resolve the issue, contact us with a case number for your claim.
  • If your item is received broken/damaged DO NOT DISCARD YOUR BOX OR ITS CONTENTS. Please take a pic and hold on to the damaged shipping box as USPS will need the contents for proof that the item (s) were received damaged. Failure to provide such proof may result in your claim being denied.
  • Cuples Tea House reserves the right to substitute a shipping method if the requested shipping method is not available for your address.
  • Cuples Tea House reserves the right to cancel orders at any time, for any reason.